Terms & Conditions & Privacy Fair Use Policy

PRIVACY POLICY

Effective Date: July 15, 2026

Privacy Policy

Ramona Claypoole, doing business as AMG Decks & Patios (“AMG,” “Company,” “we,” “our,” or “us”), respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us by phone, email, SMS text message, social media, or through our Customer Relationship Management (CRM) platform.

By using our website or communicating with AMG Decks & Patios, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect information you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Mailing address
• Property address
• Photos or videos
• Project information
• Budget information
• Communication preferences
• Any additional information you voluntarily provide

We may also automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Website usage statistics
• Referral source
• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Respond to inquiries
• Schedule consultations
• Prepare estimates
• Communicate regarding your project
• Process contracts
• Coordinate scheduling
• Improve our website and customer experience
• Provide customer service
• Send appointment reminders
• Deliver project updates
• Send marketing communications when you have provided consent

CRM Communications

AMG Decks & Patios utilizes a secure Customer Relationship Management (CRM) platform to manage customer communications.

Information submitted through our website, contact forms, quote requests, telephone calls, emails, text messages, website chat, or social media may be securely stored within our CRM system to provide efficient customer service.

We do not sell your personal information.

SMS Text Messaging Policy

If you provide your mobile phone number, you consent to receive SMS text messages from AMG Decks & Patios regarding:

• Appointment confirmations
• Appointment reminders
• Estimate scheduling
• Project updates
• Customer support
• Limited promotional offers (only if you have consented)

Message frequency varies.

Message and data rates may apply.

Consent to receive text messages is not a condition of purchasing our products or services.

Opt-Out

You may opt out of SMS communications at any time by replying: STOP

After opting out, you will receive one final confirmation message confirming your request.

For assistance, reply: HELP or contact us directly.

Email Communications

If you provide your email address, we may send:

• Estimates
• Contracts
• Project information
• Invoices
• Appointment reminders
• Educational content
• Company updates
• Promotional offers (with your consent)

Marketing emails may be discontinued at any time by clicking the Unsubscribe link included within the email.

Project-related communications may continue while services are being provided.

Cookies

Our website uses cookies and similar technologies to:

• Improve website functionality
• Save visitor preferences
• Analyze website traffic
• Improve user experience

You may disable cookies through your browser settings.

Sharing Information

AMG Decks & Patios does not sell or rent your personal information.

Information may be shared only with trusted service providers necessary to operate our business, including:

• Website hosting providers
• CRM providers
• Email platforms
• SMS messaging providers
• Scheduling software
• Payment processors
• Analytics providers
• Secure cloud storage providers

These providers are required to protect your information.

Data Security

We maintain commercially reasonable administrative, physical, and technical safeguards designed to protect your personal information.

However, no electronic transmission or storage method is completely secure.

Children’s Privacy

This website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

Your Privacy Rights

Where applicable under state or federal law, you may request to:

• Access your information
• Correct inaccurate information
• Request deletion where permitted
• Withdraw marketing consent
• Opt out of promotional communications

Changes to This Policy

We may revise this Privacy Policy periodically.

Changes become effective immediately upon posting to this website.

Contact Information

AMG Decks & Patios
Owner: Ramona Claypoole
20 Burns Road
Spring Grove, PA 17362
Phone: 717-688-1547
Email: mona@amgdecks.com

WEBSITE TERMS & CONDITIONS

Effective Date: July 15, 2026

Acceptance of Terms

By accessing or using this website, you agree to these Terms and Conditions.

If you do not agree, please discontinue use of this website.

Website Use

You agree to use this website only for lawful purposes.

You may not:

• Attempt unauthorized access to our systems
• Introduce malicious software
• Copy or reproduce website content without permission
• Misrepresent your identity
• Interfere with website functionality

Estimates

Information provided on this website is for informational purposes only.

Pricing, timelines, photographs, project examples, and descriptions do not constitute a binding offer.

Final pricing depends upon:

• Site conditions
• Engineering requirements
• Material selections
• Permit requirements
• Labor
• Final project scope

Intellectual Property

All website content, including:

• Logos
• Images
• Graphics
• Text
• Videos
• Designs
• Marketing materials
• Branding

is the exclusive property of AMG Decks & Patios unless otherwise noted.

Unauthorized reproduction is prohibited.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their content or privacy practices.

Limitation of Liability

To the fullest extent permitted by law, AMG Decks & Patios shall not be liable for damages arising from:

• Website interruptions
• Technical issues
• Inaccurate information
• Third-party content
• Reliance upon website materials

Governing Law

These Terms shall be governed by the laws of the Commonwealth of Pennsylvania.

Revisions

We reserve the right to modify these Terms and Conditions at any time.

Continued use of this website constitutes acceptance of any revisions.

CONTACT US

Let’s Build Something Great Together

Whether you’re planning a deck, patio, porch, screen room, sunroom, or complete outdoor living project, we’d love to hear from you.

Contact Form Terms

By submitting a contact form through this website, you agree that AMG Decks & Patios may contact you regarding your inquiry by:

• Telephone
• Email
• SMS text message
• CRM-generated communications

Message and data rates may apply for SMS communications.

Your consent is not a condition of purchasing goods or services.

SMS Messaging Terms

By opting in to receive SMS communications from AMG Decks & Patios, you consent to receive recurring text messages regarding:

• Appointment scheduling
• Estimates
• Project updates
• Customer support
• Promotional offers (when applicable)

Message frequency varies.

Message and data rates may apply.

Consent is not required to purchase services.

Reply STOP at any time to opt out.

Reply HELP for assistance.

Or call 717-688-1547.

Telephone Consumer Protection Act (TCPA) & FCC Compliance

AMG Decks & Patios complies with the Telephone Consumer Protection Act (TCPA), applicable Federal Communications Commission (FCC) regulations, and other applicable federal and state laws governing telephone and SMS communications.

Marketing text messages are sent only with the recipient’s prior express consent when required by law. Consent records may be maintained through our CRM platform.

You may revoke your consent at any time by replying STOP to any SMS message or by contacting us directly at 717-688-1547.

We promptly honor all opt-out requests and maintain reasonable procedures to ensure compliance with applicable communication laws.